Terms and conditions.

The property is owned by Heritage Attractions Limited (“The Owner”). The contract is between the Owner of the property and the guest. Booking.

The property specifies the maximum number of tenants allowed and must be strictly adhered to. The name of each occupant must be listed on the booking form together with the ages of those under 21. Any alteration to this booking form must be with the consent of the Owner. The signatory must be a member of the party and signs to accept full responsibility on behalf of all the members of the party in meeting the terms and conditions of the rental. The right to occupy the property may be forfeited without compensation or may be subject to additional charges if more guests than specified on the booking form, or that the property holds, take up occupation.

Any group bookings (3 or more), where all guests are under 25, and/or of the same sex, will need to be notified to the Owner at the time of booking.

The Owner reserves the right to refuse a booking if it is deemed not to be in either the guests or the Owner’s best interests.

If a change to a confirmed booking is requested, the following will apply a) If the change is to a different property, this will constitute as a cancellation and the
cancellation procedure will apply.
b) If the change requested is for a different date, in the same property, this will be accepted if the Owner agrees to the change and the guest agrees to pay an administration charge of £25 plus VAT.

All properties are let on the basis that the accommodation is for holiday use only and that no rights to remain in the accommodation exist for the guest or anyone in the party.

All properties provide bed linen, some provide towels, please refer to property descriptions. For bookings of two weeks or more a change of bed linen is available. Please ensure you request this when making the booking.

Payments

Bookings made more than eight weeks in advance require a deposit of 1/3rd of the rental price plus the non-refundable booking fee.

Bookings made less than eight weeks before the start date of the holiday require full payment at the time of booking.

Bookings made within two weeks of the start date of the holiday require full payment by credit/debit card.

A non-refundable booking fee of £25 is payable per booking. If two or more properties are booked these constitute as separate bookings and are subject to separate bookings fees.

Overseas guests may pay in sterling cheque drawn on a UK bank, Mastercard, Visa card or by international electronic transfer. Any bank charges for payments from overseas guests must be paid by the guest at the time a payment is made.
When any payment is returned by the bank for whatever reason, a surcharge of £10 per cheque is made.

Security Deposits

Most of our guests respect the property they have booked and leave it clean and tidy. However, accidents can occur and guests must notify the Owner before departure. The person making the booking accepts, that by signing the terms and conditions, they will be required to pay for any damage or extra work associated with extra cleaning, laundering and other areas of misuse.

Whether a security deposit is taken or not, the guest is liable for the full cost of any damage caused to or within the property, during the rental period. We will request details of a credit/debit card when a final payment is made and reserve the right to debit this card, up to the value of £100 for damage caused. The guest accepts that this does not limit their liability for damages in excess of this amount. The cost of any damage will be invoiced to the guest, as soon as possible after their departure by the Owner.

Cancellation

All cancellations must be advised immediately by telephone, followed as soon as possible by written confirmation.

The guest remains liable for the full amount of the holiday rental, including the balance payment when due, if this has not already been paid.

The Owner will as a matter of urgency try to re-let the holiday period or part thereof and if successful, upon receipt of monies for the new booking, will return the rental paid less an administration fee of £50 plus VAT. The booking fee is not refundable.

If a reduction in rental has to be made to secure a new booking, the customer will receive the respective pro rata amount less the admin and booking fees.

If it is not possible to re-let the property, no monies will be returned, unless a security deposit was included, which will be refunded.

Insurance

We strongly recommended that you take out suitable cancellation insurance.

Your insurance should cover all risks including cancellation, accident, breakdown, loss or damage to personal property.

The Owner shall not be held responsible or liable for any loss or damage suffered by the guest or members of the party.

Non Availability of Property

If for any reason, the property is not available or has become unsuitable for the date booked, the Owner will make every reasonable effort to arrange suitable alternative accommodation. If this is not possible or acceptable to the guests, all rental monies paid in advance will be refunded in full and the guest will have no further claim against the Owner.

Description of Property/Amendments

Whilst every effort has been made to describe as fully as possible the property, we cannot accept responsibility or liability for any changes we may have made where a guest has differing expectations to those detailed in the description.

All details are given in good faith and are believed to be correct at the time they were issued but their accuracy cannot be fully guaranteed.

Every effort will be made to ensure the standard of the property is maintained and that all items of equipment described and supplied are in good working order. However, no guarantee is given or liability accepted if any breakdown occurs. Repairs are always affected as soon as possible, although inevitably delays do occur.

Occupying the Property

Guests may occupy the property between 3pm – 5pm on the start date of their holiday and must vacate the property by 10am on their leaving date. Arrivals outside these hours are only permitted by prior arrangement and every effort will be made to ensure the keys are made available. However this cannot be guaranteed and it may not be possible for guests to gain entry until the following day. Guests must keep the Owner fully informed of any changes.

The guests must keep the property and all furniture, fixtures, fittings and effects in or on the property in the same state of repair as at the start of the rental period and should leave the property clean and tidy ensuring all furniture that has been moved is re-positioned. Items must not under any circumstances be transferred from one property to another and as such will be treated as missing and will result in a charge to the guest.

Guests must only use the Car Parking space allocated and this is entirely at the guest’s own risk. Parking spaces generally only accommodate average sized cars (Ford Focus) and guests planning to arrive in larger vehicles should check the parking space will be suitable. Guests must not park a large vehicle causing obstruction/restriction of access to other users. The Owner cannot be held liable for any costs incurred if an alternative space is required.

Guests must not do anything to make void or voidable any policy of insurance and must not cause a nuisance to neighbours. The general rules applying to the property must be adhered to and the guest must allow the Owner reasonable access.

Complaints

All complaints must be reported to the Owner as soon as possible during occupation to enable the Owner the opportunity to carry out an investigation and effect remedial action. If the Owner is denied the opportunity of investigating the complaint or denied the opportunity of rectifying the problem, whilst the guest was in the property or had returned home, the guest will have waived all rights to any further investigation or any compensation that may have been applicable.

Any claims for recompense must be made in writing and received by The Owner no later than 10 working days from the date of departure.

Pets

Pets are only accepted where described in the property description. They are not permitted in any of the bedrooms or on any furniture. Pets must not be left unaccompanied in the property for any length of time and must be kept under control at all times. Any traces of ‘pets’ must be thoroughly cleaned before departure within the property and any surrounding outside area. A charge per pet is levied and should be declared at the time of booking. A charge will be made for any extra cleaning or remedial work if required.

Smoking

All of our properties are ‘no smoking’ properties. Guests are responsible for upholding this condition and act responsibly with regard to keeping outside areas clean and tidy.

Personal Property

If items are left behind the guest should advise the Owner as soon as possible to enable a search to be made. (It may not be possible to locate the item if the property has been re-let until after the new guests depart).

Re-imbursement for postage, packing, plus any other expenses incurred will be required before the item can be returned.

Items which are not claimed for or where postage re-imbursement fees have not been received, will be kept for 21 days only before being disposed of.

Price/VAT Changes

Where an error or omission or VAT change has occurred, the Owner reserves the right to amend prices and VAT rates.

Matters Beyond Owner’s Control

The Owner cannot accept liability for work taking place outside the boundary of the property or for any noise or nuisance arising over which the Owner has no control.

If the Owner is made aware of any major works in the immediate vicinity of the holiday property before the guest arrives, which, in our opinion, may severely affect the enjoyment of the guest’s holiday, this will be treated as ‘non-availability of the property’ and this clause shall then apply.

Communicating with you

The guest acknowledges that the Owner will take personal information such as the guest’s name, contact information, etc. This will be used by the Owner to process the booking and for marketing purposes such as sending brochures, supplements, newsletters and special offers. The Owner will not pass these details on to third parties other than (a) in relation to bookings – the Owner’s employees (such as the cleaner/caretaker) or (b) in relation to marketing by the Owner and their data management – companies/individuals employed by the Owner to undertake such tasks as sending brochures, managing/analysing data. The Owner will also take details necessary to process card payments associated with bookings and will only pass this information on to the bank handling card payments.

Breaches to the conditions of hire

The Owner reserves the right to terminate the holiday booking for any serious breaches of these conditions of hire.

Legality of conditions

Any dispute will be governed by the non-exclusive law and jurisdiction of the English courts. In the event a court finds that a condition in the Conditions of Hire is illegal or void, the illegal or void condition will be severed from the remainder of the conditions of hire, which will continue to be valid and have full force and effect.

These conditions of hire were updated in July 2012 and supersede all previous editions.

Reservations number 01736 806 100